Refund policy

Last updated: 26 October 2026

We want you to be happy with your purchase from Blushield365. This policy explains what to do if something is wrong with your order. It applies to customers in the United Kingdom, the European Union, Australia and New Zealand.

Nothing in this policy limits your rights under the consumer laws that apply where you live (see "Your consumer rights" below).

Before you return anything

Please contact us first. Do not send items back without talking to us, as we may not be able to process an unannounced return.

United Kingdom and European Union: hello@blushield365.co.uk
Australia and New Zealand: hello@blushield365.com.au

Include your order number and a short description of the issue. We will reply within 1–2 business days with what to do next.

Damaged or faulty items

We check all products before they leave our warehouse. If your item arrives damaged or develops a fault, email us as soon as possible with your order number and photos or a short video of the issue.

We will assess it and arrange a repair, replacement or refund in line with your consumer rights. We cover the cost of returning a damaged or faulty item.

Incorrect items

If we send you the wrong item, contact us as soon as possible. We will send the correct item and arrange collection or return of the wrong one at no cost to you.

Change of mind

United Kingdom and European Union

You have a legal right to cancel your order within 14 days of receiving it, for any reason. You pay the cost of returning the goods. Full details, including how refunds are calculated, are in our Cancellation Policy.

Australia and New Zealand

We do not accept returns for change of mind. Please read the product information carefully, or contact us before you buy if you are unsure which product suits you.

This does not affect your rights if a product is faulty, not as described, or not fit for purpose.

Warranty claims

All Blushield products come with a 1-year warranty against defects in materials and workmanship, from the date of delivery. To make a claim, the product must have been used and cared for according to the instructions. Damage caused by misuse, accidents or unauthorised repairs is not covered.

See our Warranty page for full details. The warranty is in addition to your rights under consumer law.

Refunds

Approved refunds are made to your original payment method within 5 business days of us receiving the returned item, or of approving your claim if no return is needed. Your bank or card provider may take a further 3–10 business days to show the refund.

If you paid with a buy now, pay later service, the refund is sent to that provider. They will adjust your repayment schedule.

Your consumer rights

United Kingdom: under the Consumer Rights Act 2015, you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and a refund or price reduction if that does not fix the problem.
European Union: you have a legal guarantee of conformity of at least 2 years from delivery under the consumer law of your country. Our 1-year warranty does not reduce this.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: you have rights under the Consumer Guarantees Act 1993 if goods are faulty, not as described, or not of acceptable quality.